Hassle-Free Refunds

Refund Policy

Effective Date: 17/08/2025

At Agentra, we value the trust our customers place in us and aim to deliver a reliable, high-quality software platform that simplifies customer support through Help Desk management and AI Chatbot technology. This Refund Policy clearly outlines when refunds may be provided, how to request them, and the responsibilities of both Agentra and our customers.

Our platform is delivered instantly upon payment. Services are considered 'used' once access is granted. To ensure fairness, a trial period is offered before billing begins. Refunds are limited as per the terms below.
All new customers are eligible for a 14-day free trial to explore features such as Help Desk ticketing and AI Chatbot responses. No payment is required until the trial ends.

12. Contact Information

sales@agentraa.com

Free Trial

Enjoy a 14-day trial to fully test our platform before payment.

Annual Plans

Refund requests accepted within 14 days of purchase.

Exceptional Cases

Refunds may be approved for duplicate charges, technical failures, or fraud.

Fairness and Transparency

At Agentra, we believe in clarity and fairness. Our refund policy is designed to protect both our customers and our platform integrity.